Customer Comments

What Our Customers Say

Beth mae ein Cwsmeriaid yn ei Ddweud


We have been ordering from Vaughan's for the past 12 years ever since we set up our holiday lets in Pembrokeshire.

They have never failed to be super helpful, efficient and very friendly. They are very competitive on price backed up by super customers service.

user Beach View Cottages - Haverfordwest Branch

Fantastic service from a local company wouldn’t go anywhere else for electrical goods. Staff are first class very knowledgeable and extremely helpful. Even delivered and fitted a loan washing machine for me the same day whilst mine was on order.

user Peter C - Aberystwyth Branch

What amazing service. I dealt with Dan mostly and Adam. Very helpful. Very trustworthy and brilliant at their job. I will always use Vaughan's from TV's to white goods. Fantastic and thank you. They sell the best too, with great prices.

user Nigel Armstrong - Haverfordwest Branch

Excellent service as always from Vaughan's, Llanelli. I phoned at 5pm yesterday for a Sony OLED TV, it was in the back of my car by 5:20pm!

Polite and knowledgeable staff which are always a pleasure to deal with. Always cheaper than Curry's and so much better. Buy local!

user Martin Jones - Llanelli Branch

Always courteous and knowledgeable service at prices to match all other suppliers

user Tegwyn Williams - St Clears Branch

An extremely professional firm Helpful, courteous and efficient. Andy was very knowledgeable and understanding. The item was delivered by Dan in less than 48 hours although we live 70 miles away. Diolch yn fawr iawn.

user Dafydd Ifans - Haverfordwest Branch

OUTSTANDING CUSTOMER SERVICE. Washing machine broke and I needed a replacement in a hurry. I rang and spoke to Colin and in just over 2 hours the replacement was here. The 2 gentlemen who delivered and installed it were friendly and professional. Prices are competitive too.

I cannot recommend Vaughan's highly enough.

user Eleri Hurt - Aberystwyth Branch

So on Friday lunchtime at 11.30 am our old Panasonic washing machine ( 9 years old; purchased from as was then Thomas Bros) packs in. Look on line; as you do and then think OK lets phone Vaughan's. Explained what I wanted and what was happening and so:- The conversation: 1) We have just what you need a Siemens WM14T390GB 8kg load, 1400 rpm spin , 5 year warranty, in white! 2 ) Its £479.99 delivered and installed! 3) We can deliver it in 45!!! YES 45 minutes!!! 4) We will take the old one away for £20!! So approx. 90 minutes after the phone call I have a brand new German quality washing machine delivered , installed and demonstrated with the old one taken away for £499.99! 5) Curry's charge £45.00 for delivery and removal of old appliance!! Buy local, this store is outstanding and it and its staff deserve the highest praise and support.

user Richard Gibson - Llanelli Branch

Fantastic Products and Great Staff

user Helen Ryan - St Clears Branch

Yet again another first class service from this lovely company. All of my kitchen / laundry appliances are from Vaughan's and I will continue to buy from them. I ordered a tumble dryer this morning at 10am which was kindly delivered this afternoon by a polite and helpful driver called Richard. Thanks again.

user Janet Redburn - Haverfordwest Branch

Better service when walking in off the street from friendly staff. Better range of stock on many items and also better prices. Better delivery, better after sales. Our fridge-freezer failed and Nick from Llanelli made it all happen fast enough to be able to rescue most of the freezer contents. Brilliant company.

user Pete Braven - Llanelli Branch

My inclination was to go to Vaughan's anyway, knowing their reputation. Nicki went the extra mile and had the item delivered from St. Clears this afternoon, at a better price than another chain store. Thanks, Nicki

user Philip Deacon - Haverfordwest Branch