Delivery and Shipping Information
All brown goods delivered outside of local area will be sent via Frenni on a pallet. This is a 3 to 7 days working day service. The pallet will be brought as close the address as possible, but please note that the pallet trucks cannot go over grass, steps, gravel or any other loose material, and is your responsibility to get the product into your property. An additional charge will be made for this service.
Delivery and Shipping
We offer free delivery (Installation Chargeable) to the Following Post Codes
SA / SY23 / SY24 / SY25 on all orders over £199.00
We will arrange a convenient delivery day and time with you. Our Delivery / Installation Engineers will deliver your appliance, install it, remove all packaging and offer a demonstration of the main features. For an additional fee we can also remove your old appliance for recycling.
Free Next Day Delivery Terms & ConditionsFree delivery applies to products
Free delivery only available to addresses in Wales;
We reserve the right to refuse installation should our engineers consider the existing electrical or plumbing points unsafe or in need of maintenance and or improvement.
Our free next working day delivery service is subject to product availability. Providing the product is in stock we will always try and accommodate next day delivery. If the product needs to be ordered this service will not be available. This service is subject to availability however, we reserve the right to refuse this service should all of our delivery slots become full.
White goods installation service excludes all gas and dual fuel appliances. Should this be the case then we can recommend a third-party gas safe engineer to connect gas appliance. This will be at the customer's expense and we will not accept any liability for their work.
Our free next working day delivery service applies to the businesses trading days only.
Our free delivery excludes laptops, computers and other IT products that require in depth configuration and set up of 3rd party accounts and software. We will deliver these items free of charge within wales, however setup and installation will not be provided.
Installation Service includes ‘connected' products such as wireless audio systems, Smart TVs and other appliances that have features that work when connected to the internet providing, we are supplied with the correct access codes and passwords and will be charged at £40.00.
Installation of ‘connected' products only includes linking the product to an existing network to ensure the product is connected and working correctly;
If there are issues with the wireless network or there is no wireless network already installed our installation service does not include:
Installing and setting up a wireless network;
Configuring routers or accessing computers to rectify connectivity issues;
Our Free Delivery service does not include creating, setting up or linking 3rd party accounts and software to devices or products.
Product Maintenance - The Customers' Responsibility
With every product purchased we will always do our utmost to advise you how to get the maximum performance from your product, and provide support when things go wrong;
However, as the purchaser you have a responsibility to commit to understanding your new product, perform required updates and carryout any routine maintenance or cleaning to the product as detailed in the product manual.
But we are unable to regularly service your product on your behalf or perform tasks which fall into the category of "general usage and maintenance" of the product, free of charge.
CANCELLATION/FAILED DELIVERY
CANCELLING AN ORDER
To cancel your order, please inform a member of staff as soon as you have decided to cancel your purchase. A restocking charge of 20% of the purchase cost will be require for any item that has been cancelled which is a special order.
CANCELLING ON DELIVERY
Cancellation of an order upon delivery will incur a 20% restocking fee plus the delivery charge.
FAILED DELIVERY
A charge of £50 will be applied if a delivery fails including (without limitation) as a result of any of the following reasons:
You provide insufficient/incorrect contact details or an incorrect delivery address thereby resulting in our inability to contact you or otherwise make a successful delivery:
There is no-one at the delivery address to accept delivery when agreed. You must ensure that somebody can be available all day on your chosen day of delivery:
There are parking restrictions or other access problems (e.g. stairs or narrow doorways) which you did not inform us of at time of purchase:
We will not leave goods unattended at a property with a note on the door. This will only be possible with prior consent with a sales member. Delivery will only be made to someone present at the address with access unless previously agreed.
RE-DELIVERY
If a failed delivery occurs which you are responsible for, you can re-book your delivery with a member of staff. A re-booking charge will apply in addition to the failed delivery charge.