Payments

Q: How can I pay for my purchases on Vaughans.co.uk

A: We accept most forms of payment. The easiest method is to use our fully automated online credit card processing system. If you do not want to use your credit/debit card on the internet, we can also process credit card payments over the phone, please call 01437 760101 with the product details and have you card details handy. We can also process payments via cheque, please call 01437 760101 to arrange this. Please remember paying by cheque will slow down the processing of your order by approximately 10 days.

Q: How secure are my credit/debit card details?

A: All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. Thereafter payment is collected through our online credit card system via HSBC. We know of no documented cases of credit card fraud using our shopping system over the Internet. To protect your security and prevent credit card fraud wherever possible, we reserve the right to ask for proof of ID and to carry out a credit check where necessary. For additional security, on customer's first orders we will only deliver to the card holders address.

Products

Q: I am looking for a particular product that is not listed on your website.

A: If you are unable to find a product on our site, please call us on 08702432512 or email us. We have a large selection of stock, not all of which is listed on our website We will contact you as soon as possible if we do stock the product.

Q: I found the product I want to buy but I have seen it cheaper somewhere else.

A: Our prices are already fantastically low, but if you have found an identical product elsewhere, please call us on 08702432512 or email us and we will see if we are able to offer you a better deal.

Q: How long will delivery take on my order

Delivery

Q: Can you deliver outside the UK?

A: At the moment we are NOT able to deliver outside the UK. We can deliver to any address within the British Isles. Deliveries to Northern Ireland, Islands and remote areas will incur an extra charge.

Q: When will my goods be delivered?

A: Please refer to our terms and conditions. We do aim to deliver all products within 2 to 14 working days. Manufacturer home delivery can take longer. If a product is out of stock and not available for immediate delivery you will be contacted and made aware of the delay within 1 working day of placing the order.

Guarantees

Q: Are my goods guaranteed?

A: All of the products sold on this site come with a full manufacturers one-year parts and labour warranty, which guarantees the product for the first year of ownership. We also offer extended warranties for most the products we carry, to give you extra peace of mind.

Product returns and refunds

Q: Can I return goods if I am not satisfied?

A: Please refer to our Terms and Conditions

Q: How do refunds work?

A: In the case that you will be issued a refund, it will be processed via the same method that the initial payment was made. i.e. if you pay by credit card, the refund will be made onto the same credit card.

Contact Us

Q: How can I contact you?

A: Should you have any requirements for support or service please phone us on 01437 760101, our phone line is manned from 9.00am until 5.00pm Monday to Friday.

Full contact details including fax and email can be found in the Contact Us page

Complaints

Q: If I have a complaint, what should I do?

A: If you are unhappy with any aspect of our service, please call us on 01437 760101 or email us at sales@vaughans.co.uk.

We will acknowledge receipt of your complaint within 2 working days and we will do our very best to fix any problem that you may have.