Who we are
What information we collect and how it’s collected
(1) Any personal details you type in and submit, such as name, address, email address, etc.
(2) Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. Cookies collect this data from your navigation around the site. A cookie is a small amount of data, which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities and you may not be able to use our full secure checkout facility. The cookies store information only for as long as you are viewing the website.
(3) Your IP address (this is your computer’s individual ‘Internet Protocol’ identification number) which is automatically logged by our web server. This is used to note your interest in our website.
(4) Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers where available)
(5) Data is collected in the shop using a web analysis tool (Google Analyticals) using cookies that are able to generate pseudonyms for user profile.
What we do with your information
Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
(1) To process your order, to process any application for finance etc., to maintain guarantee records and to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service).
(2) To carry out security checks (this may involve passing your details to Card Aware, who will check details we give them against public and private databases - this helps to protect you and us from fraudulent transactions); and
(3) To comply with legal requirements (e.g. if you buy a TV or similar, we are obliged to pass your details to the TV licensing authority). We are Vaughans Radio Ltd and we may need to pass the information we collect to other companies within our group for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.
We would also like to inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology. If you wish to receive these communications, please tick the ‘Yes’ box when entering your personal details. You may unsubscribe at a later date if you wish, see the ‘Your rights’ section below.
What are cookies?
A "cookie" is a text file containing small amounts of information which a server downloads to your personal computer (PC) or mobile device when you visit a website. The server then returns a cookie to the originating website each time you subsequently visit it, or if you visit another website which recognises that cookie.
There are different types of cookies used to do different things, such as letting you navigate between different pages on a website efficiently, remembering your preferences, and improving your overall experience. Others are used to provide you with advertising tailored to you, or to measure the number of site visits and the most popular pages users visit.
Some cookies are allocated to your PC only for the duration of your visit to a website, and these are called session based cookies. These automatically expire when you close down your browser.
Another type of cookie is known as a "persistent". These cookies would remain on your PC for a period of time.
What are the new rules?
Website operators already have to give information about the cookies they use and why they use them. Now they also have to have your consent to use them.
How we ask for your consent
If you enter our website having seen this notice and don’t choose a cookie setting, we will take this as your agreement to the pre-existing settings, as we have told you about them and we assume you are happy with them. If you choose to ‘turn off’ cookies you are giving us consent to only use certain cookies, which are needed to run the site as detailed below. We do not need to ask for your consent to use these, as we would not be able to provide the service you had asked for without them.
Some cookies are only used to improve our site or measure response rates. All information collected by these cookies is anonymous and does not in any way impact on your privacy. We need to use them to maintain our site's effectiveness and ease of use, so we have not provided an opportunity for these to be disabled, and by using our site and online services you are agreeing that we can place these types of cookies on your PC.
In addition to using the icons, cookies can also be removed from your PC using browser settings but there will still be some deterioration in the service you receive (for example, you may receive many pop up boxes containing the same advertisements or you may not be able to access a page you earlier personalised).
Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These can be found in the advanced preferences.
We store the contract's content and will send you the details of your order as well as the general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
(1) You can ask us to update,correct or block your personal information by emailing precise details of your request to email@example.com
(2) You can ask us not to send you future marketing communications. To do this, simply email us at firstname.lastname@example.org. Please ensure you include the following information so that we can deal with your request:
- your full name
- your postal address, including postcode
- your email address
We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations.
Alternatively, you can post your request to the address in (3) below.
(3) You also have the right to request a copy of any personal information we hold about you. To do this, simply Email us on email@example.com or write to us at the following address:
21 Quay Street