Q: How can I pay for my purchases on vaughans.co.uk

A: We accept most forms of payment. The easiest method is to use our fully automated online credit card processing system. If you do not want to use your credit/debit card on the internet, we can also process credit card payments over the phone, please call 01437763762 with the product details and have your card details handy. We can also process payments via cheque, please call 01437763762 to arrange this. Please remember paying by cheque will slow down the processing of your order by approximately 10 days. We also have several different types of interest free credit available. Please ask for written details.

Q: How secure are my credit/debit card details?

A: All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. Thereafter payment is collected through our online credit card system via HSBC. We know of no documented cases of credit card fraud using our shopping system over the Internet.

To protect your security and prevent credit card fraud wherever possible, we reserve the right to ask for proof of ID and to carry out a credit check where necessary. For additional security, on customer's first orders we will only deliver to the card holders address.

Products

Q: I am looking for a particular product that is not listed on your website.

A: If you are unable to find a product on our site, please call us on 01437763762 or email us here We have a large selection of stock, not all of which is listed on our website We will contact you as soon as possible if we do stock the product.

A "cookie" is a text file containing small amounts of information which a server downloads to your personal computer (PC) or mobile device when you visit a website. The server then returns a cookie to the originating website each time you subsequently visit it, or if you visit another website which recognises that cookie.

There are different types of cookies used to do different things, such as letting you navigate between different pages on a website efficiently, remembering your preferences, and improving your overall experience. Others are used to provide you with advertising tailored to you, or to measure the number of site visits and the most popular pages users visit.

Some cookies are allocated to your PC only for the duration of your visit to a website, and these are called session based cookies. These automatically expire when you close down your browser.

Another type of cookie is known as a "persistent". These cookies would remain on your PC for a period of time.

What are the new rules?

Website operators already have to give information about the cookies they use and why they use them. Now they also have to have your consent to use them.

How we ask for your consent

When you visit our website for the first time after the new options have been introduced, we will show you a notice which tells you that we use cookies, why we use them, and what options you have.

If you enter our website having seen this notice and don’t choose a cookie setting, we will take this as your agreement to the pre-existing settings, as we have told you about them and we assume you are happy with them. If you choose to ‘turn off’ cookies you are giving us consent to only use certain cookies, which are needed to run the site as detailed below. We do not need to ask for your consent to use these, as we would not be able to provide the service you had asked for without them.

Some cookies are only used to improve our site or measure response rates. All information collected by these cookies is anonymous and does not in any way impact on your privacy. We need to use them to maintain our site's effectiveness and ease of use, so we have not provided an opportunity for these to be disabled, and by using our site and online services you are agreeing that we can place these types of cookies on your PC.

Browser settings

In addition to using the icons, cookies can also be removed from your PC using browser settings but there will still be some deterioration in the service you receive (for example, you may receive many pop up boxes containing the same advertisements or you may not be able to access a page you earlier personalised).

Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These can be found in the advanced preferences.

Delivery

Q: What will delivery of my item(s) cost me?

A: Local standard delivery and installation is FREE on all items over £300(excluding gas, duel fuel, satellite and some specialist products), if you are unsure whether this applies, please contact us.

Non-Local delivery is free on all chargeable products over £300 within UK mainland (except to Highlands postcodes AB,DD,IV,KW,PA,PH where a surcharge applies). Extra charges will be made for Islands, Northern Ireland and remote areas. Products that are 'free' will be charged at the cost of delivery.

Non-Local Delivery is a doorstep one-person delivery service and for bulkier items e.g. Plasmas and large LCD the driver may require help. If you are unable to help please advise and we will try and accommodate your needs but there may be a charge for this. For large Home Appliances we can arrange for a 2 man delivery to the room of your choice. Again there may be a charge for this.

Non-Local deliveries on some products can also be arranged for a before 10.00am delivery at a charge of £15 and a Saturday delivery for a £30 charge. Please contact us for availability.

Non-Local delivery times are between one and fourteen working days from clearance of payment  depending on the time of day ordered (for next working day delivery please order before 2pm)..

If a product is out of stock with our suppliers or us we will contact you and offer a delivery date an alternative or a refund.

Non-Local Installation can be arranged for some products for an extra charge. On Non-Local deliveries we do not install built in appliances and we only install to suitable points. If it is unsafe to install an appliance we will not do so. We only install at the time of delivery. Please check next to the product or contact us direct for prices.

FROM 1 JANUARY 2008 ONLY GAS HOBS WITH FLAME FAILURE DEVICES FITTED AS STANDARD CAN BE INSTALLED IN MULTIPLE OCCUPANCY DWELLINGS.

We shall not be liable for any costs, losses, charges, expenses or damages caused by delayed or non-delivery of said products.

Q: Can you deliver outside the UK?

A: At the moment we are NOT able to deliver outside the UK. We can deliver to any address within the British Isles. Deliveries to Northern Ireland, Islands and remote areas will incur an extra charge.

Q: When will my goods be delivered?

A: Please refer to our terms and conditions. We do aim to deliver all products within 2 to 14 working days. Manufacturer home delivery can take longer. If a product is out of stock and not available for immediate delivery you will be contacted and made aware of the delay within 1 working day of placing the order.

Guarantees

Q: Are my goods guaranteed?

A: All of the products sold on this site come with a full manufacturers one-year parts and labour warranty, which guarantees the product for the first year of ownership. Some carry a longer gaurantee as indicated on the product page.Some manufacturers over a  free longer guarantee but only when the product is bought in store. This will be indicated next to the product.

We also offer extended warranties for most the products we carry, to give you extra peace of mind.

Product returns and refunds


Q: Can I return goods if I am not satisfied?

A: Please refer to our Terms and Conditions

Q: How do refunds work?

A: In the case that you will be issued a refund, it will be processed via the same method that the initial payment was made. i.e. if you pay by credit card, the refund will be made onto the same credit card.

Contact Us

Q: How can I contact you?

A: Should you have any requirements for support or service please phone us on 01437763762 our phone line is manned from 8.30am until 6.00pm Monday to Saturday.

Full contact details including fax and email can be found in the Contact Us page

Complaints

Q: If I have a complaint, what should I do?

A: If you are unhappy with any aspect of our service, please call us on 01437763762 or email us here.

We will acknowledge receipt of your complaint within 2 working days and we will do our very best to fix any problem that you may have.