Q: How can I pay for my purchases on vaughans.co.uk

A: We accept most forms of payment. The easiest method is to use our fully automated online credit card processing system. If you do not want to use your credit/debit card on the internet, we can also process credit card payments over the phone, please call 01437763762 with the product details and have your card details handy. We can also process payments via cheque, please call 01437763762 to arrange this. Please remember paying by cheque will slow down the processing of your order by approximately 10 days. We also have several different types of interest free credit available. Please ask for written details.

Q: How secure are my credit/debit card details?

A: All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. Thereafter payment is collected through our online credit card system via HSBC. We know of no documented cases of credit card fraud using our shopping system over the Internet.

To protect your security and prevent credit card fraud wherever possible, we reserve the right to ask for proof of ID and to carry out a credit check where necessary. For additional security, on customer's first orders we will only deliver to the card holders address.

Products

Q: I am looking for a particular product that is not listed on your website.

A: If you are unable to find a product on our site, please call us on 01437763762 or email us here We have a large selection of stock, not all of which is listed on our website We will contact you as soon as possible if we do stock the product.

Delivery

Q: What will delivery of my item(s) cost me?

A: Local standard delivery and installation is FREE on all items over £300(excluding gas, duel fuel, satellite and some specialist products), if you are unsure whether this applies, please contact us.

Non-Local delivery is free on all chargeable products over £300 within UK mainland (except to Highlands postcodes AB,DD,IV,KW,PA,PH where a surcharge applies). Extra charges will be made for Islands, Northern Ireland and remote areas. Products that are 'free' will be charged at the cost of delivery.

Non-Local Delivery is a doorstep one-person delivery service and for bulkier items e.g. Plasmas and large LCD the driver may require help. If you are unable to help please advise and we will try and accommodate your needs but there may be a charge for this. For large Home Appliances we can arrange for a 2 man delivery to the room of your choice. Again there may be a charge for this.

Non-Local deliveries on some products can also be arranged for a before 10.00am delivery at a charge of £15 and a Saturday delivery for a £30 charge. Please contact us for availability.

Non-Local delivery times are between one and fourteen working days from clearance of payment  depending on the time of day ordered (for next working day delivery please order before 2pm)..

If a product is out of stock with our suppliers or us we will contact you and offer a delivery date an alternative or a refund.

Non-Local Installation can be arranged for some products for an extra charge. On Non-Local deliveries we do not install built in appliances and we only install to suitable points. If it is unsafe to install an appliance we will not do so. We only install at the time of delivery. Please check next to the product or contact us direct for prices.

FROM 1 JANUARY 2008 ONLY GAS HOBS WITH FLAME FAILURE DEVICES FITTED AS STANDARD CAN BE INSTALLED IN MULTIPLE OCCUPANCY DWELLINGS.

We shall not be liable for any costs, losses, charges, expenses or damages caused by delayed or non-delivery of said products.

Q: Can you deliver outside the UK?

A: At the moment we are NOT able to deliver outside the UK. We can deliver to any address within the British Isles. Deliveries to Northern Ireland, Islands and remote areas will incur an extra charge.

Q: When will my goods be delivered?

A: Please refer to our terms and conditions. We do aim to deliver all products within 2 to 14 working days. Manufacturer home delivery can take longer. If a product is out of stock and not available for immediate delivery you will be contacted and made aware of the delay within 1 working day of placing the order.

Guarantees

Q: Are my goods guaranteed?

A: All of the products sold on this site come with a full manufacturers one-year parts and labour warranty, which guarantees the product for the first year of ownership. Some carry a longer gaurantee as indicated on the product page.Some manufacturers over a  free longer guarantee but only when the product is bought in store. This will be indicated next to the product.

We also offer extended warranties for most the products we carry, to give you extra peace of mind.

Product returns and refunds


Q: Can I return goods if I am not satisfied?

A: Please refer to our Terms and Conditions

Q: How do refunds work?

A: In the case that you will be issued a refund, it will be processed via the same method that the initial payment was made. i.e. if you pay by credit card, the refund will be made onto the same credit card.

Contact Us

Q: How can I contact you?

A: Should you have any requirements for support or service please phone us on 01437763762 our phone line is manned from 8.30am until 6.00pm Monday to Saturday.

Full contact details including fax and email can be found in the Contact Us page

Complaints

Q: If I have a complaint, what should I do?

A: If you are unhappy with any aspect of our service, please call us on 01437763762 or email us here.

We will acknowledge receipt of your complaint within 2 working days and we will do our very best to fix any problem that you may have.